Contact Us

Need help with a Pawlvia product or order? Our support team is here to help with product questions, order status, shipping updates, returns, payment issues, privacy requests, and general store concerns.

Customer Support

Email: service@Pawlvia.com

Service hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time, excluding public holidays.

Support provider: Zhuhai Weiyou Education Technology Co., Ltd.

For Faster Help

Please include your order number, the email address used at checkout, and a short description of what you need. For damaged, defective, missing, or incorrect items, include clear photos of the product, packaging, shipping label, and any visible issue.

We aim to respond within 1-2 business days. During launches, holidays, or carrier disruptions, response times may be slightly longer, but we will work through requests in the order received.