FAQ

How can I contact Pawlvia?

Email service@Pawlvia.com. Please include your order number if your question is about an existing purchase.

How long does order processing take?

Most orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. Processing may take longer during sales events, holiday periods, address verification, fraud review, or unusual order volume.

How long does shipping take?

Estimated delivery is generally 5-12 business days after shipment, depending on destination, carrier performance, customs processing, and local delivery conditions. Final delivery estimates and available shipping options may appear at checkout.

Can I change or cancel an order?

Contact us as soon as possible. We can only attempt changes or cancellations before an order enters fulfillment. Once an order has shipped, it cannot usually be intercepted, but return options may be available after delivery.

Do Pawlvia products work for every pet?

Pets vary by size, age, breed, habits, chewing behavior, sensitivity, and training level. Always review the product page, choose items appropriate for your pet, and supervise use where reasonable, especially with new items.

Where can I find delivery and return details?

Please review our Shipping Policy and Return Policy for detailed terms, timelines, and instructions.