Privacy Policy

This Privacy Policy explains how Pawlvia collects, uses, shares, and protects information when you visit Pawlvia.com, place an order, contact customer support, or interact with our store.

Information We Collect

We may collect personal information such as your name, email address, billing address, shipping address, phone number, order details, payment confirmation details, customer-support messages, and return or claim information.

We may collect device and browsing information such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, cookie data, and interactions with our website.

We may receive information from Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics tools, advertising platforms, and customer-support systems.

How We Use Information

We use information to process orders, accept payments, arrange shipping, provide tracking, handle returns, answer support requests, prevent fraud, maintain website security, personalize the shopping experience, improve products and services, and meet legal obligations.

We may use contact information to send transactional messages about orders, shipping, support, returns, account activity, policy updates, or other service-related notices.

If you opt in to marketing communications, we may send promotional emails. You can unsubscribe using the link in those emails where available.

Sharing Information

We share information as needed with Shopify, payment processors, shipping and fulfillment providers, customer-support tools, analytics providers, fraud-prevention services, marketing platforms, professional advisors, and compliance providers.

We may disclose information if required by law, legal process, government request, chargeback investigation, fraud prevention, safety concerns, or enforcement of our terms and policies.

We do not sell customer support conversations. Some privacy laws define certain advertising or analytics activities as "sharing" or "selling"; customers may have opt-out rights depending on location.

Cookies and Tracking

Our store may use cookies, pixels, tags, and similar technologies to keep the website functioning, remember cart activity, measure performance, understand traffic, prevent fraud, and support advertising or analytics.

You can manage cookies through your browser or device settings. Disabling cookies may affect cart, checkout, login, or site functionality.

Data Security and Retention

Checkout is processed through Shopify and supported payment providers. We use reasonable administrative, technical, and organizational measures designed to protect information.

No online system is completely secure. Customers should protect account credentials and contact us promptly if they suspect unauthorized activity.

We retain information as long as reasonably necessary for orders, support, legal compliance, accounting, fraud prevention, dispute resolution, and business records.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.

To submit a privacy request, email service@Pawlvia.com. We may need to verify your identity before processing a request.

You may also manage email marketing preferences through unsubscribe links where available.

Children Privacy

Pawlvia is not intended for children to purchase products directly. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website after updates means the revised policy applies.

For privacy questions, email service@Pawlvia.com.