Return Policy

We want Pawlvia products to feel right for your home and pet care routine. This Return Policy explains eligibility, timelines, and how to request a return.

Return Window

Return requests should be submitted within 30 days after delivery unless a different period is stated on the product page or required by applicable law.

To request a return, email service@Pawlvia.com with your order number, the email used at checkout, the item you want to return, and the reason for return.

Return Eligibility

Items must generally be unused, clean, in original condition, and returned with original packaging, manuals, parts, accessories, and tags where applicable.

Products that have been heavily used, washed contrary to care instructions, damaged by pets, chewed, scratched, altered, misused, or returned with missing parts may not qualify for a refund.

For hygiene and safety reasons, grooming consumables, opened wipes, heavily pet-contacted items, final-sale items, customized products, gift cards, and items marked non-returnable may be ineligible unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days of delivery.

Please include photos or video showing the issue, the product, the packaging, and the shipping label. This helps us review the case quickly and fairly.

If approved, we may offer a replacement, refund, partial refund, store credit, or another appropriate solution depending on the issue.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is caused by an incorrect, damaged, or defective item confirmed by our support team.

Please do not send items back without contacting us first. Unauthorized returns may be refused, delayed, or ineligible for refund.

We recommend using a trackable shipping method. Pawlvia is not responsible for return packages lost in transit before they are received and inspected.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Original shipping fees, shipping protection, gift wrapping, duties, taxes, and other non-product charges may be non-refundable unless required by law or the issue was caused by our error.

After a refund is issued, your bank, card provider, PayPal, or payment provider may need additional time to post the credit to your account.

Exchanges

We do not guarantee direct exchanges for every product or variant. If you need a different item, contact support and we will confirm the available options.

In many cases, the fastest solution is to return the eligible item and place a new order for the preferred product.

To start a return, email service@Pawlvia.com.