Shipping Policy

This Shipping Policy explains how orders placed on Pawlvia.com are processed and delivered. By placing an order with Pawlvia, you agree to the terms below.

Order Processing

Orders are generally processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

Processing may take longer if an order requires address verification, payment review, fraud screening, inventory confirmation, or support follow-up.

You will receive an order confirmation after purchase. A shipping confirmation or tracking notice may be sent once the order has been dispatched.

Estimated Delivery Time

Estimated delivery is generally 5-12 business days after shipment. Delivery time varies by destination, carrier route, customs processing, weather, seasonal volume, and local delivery conditions.

Delivery estimates are not guaranteed arrival dates. Carrier delays, customs inspections, incomplete addresses, remote delivery areas, and force majeure events may extend delivery time.

If your tracking has not updated for several business days, contact us and we will help check the available shipment information.

Shipping Charges

Available delivery options and shipping charges, if any, are displayed at checkout before payment.

Shipping promotions, free shipping thresholds, and delivery methods may change without notice and may not apply to all destinations or products.

If an order contains multiple items, products may ship separately depending on inventory location, packaging requirements, or fulfillment workflow.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, postal code, phone number where required, and any delivery notes needed by the carrier.

If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or incorrect address provided by the customer, Pawlvia may be unable to refund shipping costs or reship without an additional charge.

Contact us immediately if you notice an address mistake. We can only attempt to update the address before fulfillment begins.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These charges are determined by the destination country and are the responsibility of the customer unless explicitly stated otherwise at checkout.

Pawlvia cannot control customs processing times or local import decisions.

Lost, Stolen, or Damaged Packages

If tracking shows delivered but you have not received the package, first check nearby delivery areas, household members, neighbors, building staff, and any delivery notice from the carrier.

For damaged packages or products, email us within 7 days of delivery with your order number and clear photos of the shipping box, label, packaging, and item condition.

We will review each case and may offer a replacement, refund, store credit, or carrier claim support depending on the situation and available evidence.

For shipping questions, email service@Pawlvia.com.